2. POWERS AND DUTIES OF FUNCTIONAL HEADS/OFFICERS & EMPLOYEES OF COMPANY

Functions & duties of Field Chief Engineers are as under:-

• Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by Corporate Office and GoM from time to time,
• To redress the grievances of the consumers
• Monitoring of release of connections to the new applicants as per rules and procedure
• Monitoring of recovery of company’s dues from the consumers.
• To attend the meetings convened by the Ministers, GoM/GoI offices like Commissioner.
• To utilize the funds as per the target set by Corporate Office from time to time,

 

Functions & duties of Field Suptdg. Engineers (Circle) are as under:-

• Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by MSEDCL from time to time.
• To redress the grievances of the consumers
• Monitoring of release of connections to the new applicants as per rules and procedure
• Monitoring of recovery of company’s dues from the consumers.
• To attend the meetings convened by the Ministers, GoM offices like Collector, Chief Executive Officer of Zilla Parishad.
• To utilize the funds as per the target set by Corporate Office from time to time.

 

Functions & duties of Field Executive Engineers (Divisions) are as under:-

• Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by MSEDCL from time to time.
• To redress the grievances of the consumers
• Monitoring of release of connections to the new applicants as per rules and procedure
• Monitoring of recovery of company’s dues from the consumers.
• To attend the meetings convened by the Ministers, GoM offices like Collector, Chief Executive Officer of Zilla Parishad.
• To utilize the funds as per the target set by Corporate Office from time to time

Functions & duties of Field Dy Executive Engineers / Assistant Engineers (Sub Dns.) are as under:-

• Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by MSEDCL from time to time.
• Maintenance of supply and redressal of fuse call off complaints.
• Issue and distribution of energy bills to the consumers and redressal of billing complaints.
• Release of connections to the new applicants as per rules and procedure
• To recover company’s dues from the consumers.
• To redress the grievances of the consumers
• To attend the meetings convened by the Block Development Officer of Panchayat Samiti

 

Functions & duties of Field Junior Engineers / Sub Engineers(Section Office) are as under:-

• Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by MSEDCL from time to time.
• Maintenance of supply and redressal of fuse call off complaints.
• Acceptance of A-1 forms for new connections, undertake survey and check technical feasibility, issue demand note and release connections as per rules and procedure.
• To recover company’s dues from the consumers.
• To redress the grievances of the consumers

3. DECISION MAKING PROCESS, SUPERVISION AND ACCOUNTABILITY

Officers exercise their powers as laid down in various General Oders and circulars issued from time to time.
Link for:

• Financial Powers as per GO 2(S & S)
• Commercial Powers as per Commercial Circulars
• MSEB Employees Service Regulations
• Classification & Recruitment Regulations

 

4. THE PHYSICAL & FINANCIAL NORMS SET BY THE ORGANISATION

The financial norms are to be followed strictly as per the procedure set out in the GO2 and amended from time to time. Further based on the techno- economic considerations and subject to availability of funds the physical targets are also set circle wise, division wise and efforts are made to achieve them. The standers of performers in respect of consumer services approved by MERC are all ready available on Company website.

5. RULES, REGULATIONS, INSTRUCTIONS, MANUALS, RECORDS, RELATED WITH THE FUNCTIONING OF OFFICE CONSTITUTING THE ORGANISATION

6. STATEMENT OF THE CATEGORIES OF DOCUMENTS HELD BY IT OR UNDER ITS CONTROL

• A-1 form for new connection, Forms for change of name in connections.
• Copy of the Energy bills
• Consumer personal ledger (CPL)
• Complaint registers
• Receipt/dispatch registers
• Maharashtra Electricity Regulatory Commission (MERC) (Standard of Performance of Distribution Licensees, period for giving supply and Determination of Compensation) Regulations, 2005
• Maharashtra Electricity Regulatory Commission (MERC) (Electricity Supply code and other conditions of Supply) Regulations, 2005
• Tariff booklet
• GO2
• Service Regulations (SR)
• Various circulars, orders and correspondence

 

7. PARTICULARS OF ARRANGEMENT EXISTS FOR CONSULTATION WITH, OR REPRESENTATION BY, THE MEMBERS OF THE PUBLIC IN FORMULATING POLICY OR IMPLIMANTATION THEREOF.

As per section 166(4) of EA 2003, co-ordination forum (State Advisory Committee) is constituted at State level.

As per section 166(5) of EA 2003, co-ordination committees are constituted at district level.

8. FOR NAMES OF THE BOARD OF DIRECTORS OF THE COMPANY (Click Here)

• Board Meetings are not open to public

 

9. DIRECTORY OF THE OFFICERS AND EMPLOYEES (Click here)

 

10. ANNUAL BUDGET ALLOCATION AND EXPENDITURE STATEMENT

• For Annual Budget (Click Here)
• For Statement of Accounts (Click here)

 

11. MANNER OF EXECUTION OF SUBSIDY PROGRAMMES and details of beneficiaries

MSEDCL is basically involved in Distribution of Electricity through 33/22/11 KV Sub-stations. MSEDCL provides power supply at a highly subsidized rate to about 75% consumers including the consumers in BPL, Agriculture, Public Water Works, Residential (lower consumption) etc. categories. The Agriculture & power loom consumers are further subsidized by GoM & this subsidy is paid by GoM to MSEDCL in cash.

DPDC SCHEMES

Non-Tribal (General)

Release of residential connections & Ag. Connections, PWW, Industrial connections are released. For FY 2016-17 Rs. 167.75 sanctioned for MSEDCL. Under this schemed achievement as on 30.06.2016 achievement is 131 Ag pump connection, 12047 domestic connections, 85 PWW connections and 384 Industrial connections released. Total expenditure is made under this scheme is Rs. 110.35 Crs.

SPECIAL COMPONENT PLAN

Release of residential connections & Ag. Connections to Scheduled Caste & Nav-Buddha beneficiaries & release of street light connections in dalit basti are the main works carried out under this plan.

MSEDCL has proposed Rs. 108 Crs for the year 2016-17 to GoM under this plan & accordingly Rs. 93.50 Crs sanctioned. As on 30.06.2017, achievement is 1963 Ag Pump connections & 4507 Domestic connections to SC & NB beneficiaries and 2937street light Connections in Dalit Basties. Total expenditure is made under this scheme is Rs. 60.93 Crs.

Tribal sub-plan (District level)

The scheme is executed in area notified as Tribal Sub-Plan (TSP) area as well as other than Tribal Sub Plan (OTSP) area. In this scheme, Ag pump energisation, domestic connection in these notified area and electrification of wadi /ada is carried out.

MSEDCL has demanded Rs. 104.46 Crs. for TSP and Rs. 29.87 Crs. for OTSP for the year 2016-17 to the GOM under this plan. Accordingly Rs. 85.9 Crs sanctioned for TSP & Rs. 12.75 Crs. sanctioned for OTSP. As on 30.06.2017, achievement is 640 Ag. Pump energisation, 689 Domestic connections & 104 wadipada electrification under TSP scheme & 304 Ag. Pump energisation & 579 Domestic connections. Total expenditure is made under TSP & OTSP made is Rs. 37.79 Crs & Rs. 8.31 Crs accordingly.

For above mentioned schemes, work is under process.

12. DETAILS OF THE RECIPIENTS AND NATURE OF CONCESSION, permits

The SC/ST/ DTNT category applicants can get the new residential connections by paying only security deposit and application fees and they need not pay any other charges.

13. DETAILS OF INFORMATION IN ELECTRONIC FORM AVAILABLE IN OFFICE

• Consumer Bills, consumption pattern & payment pattern, history
• Monthly metered consumer’s sale, billed amount & Collection reports.
• Feeder hourly readings
• Reliability Indices (SAIFI/SAIDI/CAIDI)
• Number of Consumers, Contract Demand & Connected Load
• Energy Audit Reports
• Projects

 

14. FACILITIES AVAILABLE (LIBRARY, PUBLIC COUNTER ETC) TO CITIZENS FOR OBTAINING INFORMATION

Notice Boards are provided in the premises of the MSEDCL offices.

Presently there are 14 Libraries at various zones in Mahavitaran.

Most of the information has been made available to consumers through official website. The information of interest to consumers includes-

• View & Pay Bills Online.
• Prepaid Meter Online Recharge
• Mobile App
• Request for E-Bill
• Standards of Performance
• Electricity Supply Code and Other Conditions of Supply
• Conditions of Supply for MSEDCL
• Electricity Consumer Rights
• Application Form
• Bill Calculator
• Citizen Charter for NEC/EPP Decision
• Distribution Open Access
• Know your Bill Format
• Call Center Contact Details
• Consumer Facilitation Centers

 

15. List of the APIOs, PIOs & AAs (Click here)

 

16. SUCH OTHER INFORMATION AS MAY BE PRESCRIBED

For redressal of consumer grievances MSEDCL has set up Consumer Grievances Redressal Forums (CGRFs) at Zonal level.

Forums for Redressal of Consumer Grievances have started functioning at zonal level with Chairperson and a Member in the service areas as per provisions of Electricity Act-2003.

Internal Consumer Grievances Redressal Cells (ICGRCs) are established for redressing consumer complaints at all circle offices. Consumers approach this platform for redressal of their complaints before going in appeal before Zonal Grievance Redressal Forums (CGRFs).

For Customer satisfaction 24×7 operating 15 call centers have been commissioned for redressing “no power” complaints of consumers at Kalyan, Bhandup, Pune, Nashik, Aurangabad, Nagpur, Kolhapur, Sangli, Akola, Solapur, Nanded, Dhule, Jalgaon, Ahmednagar and Amravati
Toll Free Call centre number is 18002 333435.

Online bill payment facility has been made available for all LT consumers across the state by commissioning own Payment Gateway on MSEDCL website www.mahadiscom.in.

13 state of the art Consumer Facilitation Centers (CFCs) have been opened at major Urban Centers. In addition 31 small CFCs have been established at Sub Divisions.

Customers can receive their monthly bills via email by registering on MSEDCL’s website.

For customer satisfaction 24 X 7 operating Centralized Customer Care Centre has been commissioned at Bhandup for redressal of “no power” complaints of consumers. One more at Aurangabad is planned.

The Urja Mitra meetings are arranged at division, circle and zone levels after regular intervals.

• Useful Information For Consumers
• MSEDCL Circulars
• MSEB Circulars