|
Contact Email |
Contact No. |
Centralized Customer Care
- Consumers can register their complaints through toll free number, portal, mobile app and through social media such as twitter, facebook etc. for billing complaints, power related complaints and queries for various applications.
- All the complaints are registered in CRM software and assigned to concerned field officer by sending SMS for resolution.
|
customercare@mahadiscom.in |
1912,
19120,
1800-212-3435,
1800-233-3435 |
|
|
|
Consumer Facilitation Centers
- A Single window facility for consumers at urban area for various consumer services such as
- Accepting Applications and Issue Acknowledgements
- Grievance Redressal
- Billing Related Services
- Payment Collections – Directives to be received from DOF
- Information Helpdesk
|
Consumer Facilitation Centers |
Consumer Facilitation Centers |
|
|
|
HT Consumer Helpdesk
- Helpdesk setup at corporate office to accept and resolve HT consumer grievances. Monitoring, assignment and redressal of complaint is done through online system.
|
htconsumer@mahadiscom.in |
022-26478989,
022-26478899 |
|
|
|
Online Payment Helpdesk
- Helpdesk setup at corporate office to accept and resolve consumer complaints about online payments.
|
helpdesk_pg@mahadiscom.in |
022-26478246 |
|
|
|
|
|
|
E-Tender Support
- Vendors / bidders can raise their queries regarding e-tender system through mail to E-tender support team.
|
support_etender@mahadiscom.in |
|
New Connection Helpdesk
- For queries about new connection.
|
|
022-26478899,
022-26478989 |
Last updated on September 8th, 2022 at 11:59 am
